We review every report within 24 hours.
When a user reports a review, tip, photo, or spot submission, our moderation team triages it within one business day. Objectionable content is removed immediately. The reporter receives no follow-up by default — we treat reports as signal, not correspondence — but you can request a reply when you file.
Content we don't allow
The following categories are removed on sight when reported and verified. Repeat offenders lose the ability to contribute community content.
- Spam or advertising. Commercial promotion in reviews, tips, or spot descriptions.
- Harassment or abuse. Personal attacks on other users, site owners, or agency staff.
- Offensive content. Slurs, hate speech, or content intended to demean a protected group.
- Misleading or inaccurate reports. Fake availability, fabricated hazards, or impersonation of an official source.
- Sexual content. Explicit material has no place in a location-sharing community.
- Violence or dangerous advice. Content encouraging unsafe behavior (trespass, fire violations, unsafe water sources).
- Doxxing or private information. Sharing another person's address, phone number, or identity without consent.
- Not relevant. Off-topic content (politics, product pitches, meta-commentary) that has nothing to do with the location or resource.
Filing a report
Every piece of user-generated content in RigSense has a report action. You do not need to be logged in to report, though logged-in reports are prioritized.
- Find the content. Reviews, tips, and photos each have an ellipsis (⋯) menu in the upper-right of their card.
- Tap "Report." Pick the category that fits best — spam, offensive, harassment, misleading, sexual, violence, not relevant, or other.
- Add context (optional). A short note helps the mod team understand why it matters.
- Submit. The report lands on our dashboard. Triage begins immediately; action is taken within 24 hours.
Hiding someone from your feed
If you'd rather stop seeing contributions from a specific user than escalate to moderation, RigSense supports per-user blocking. Blocks are enforced server-side — once you block someone, you will no longer see their reviews, tips, photos, or reports anywhere in the app, on any device signed in to your account.
How it works: tap the ellipsis menu on any review or contribution from the user → "Block User" → confirm. The block is immediate and cross-device. You can review or lift blocks at any time in Settings → Blocked Users.
Blocking is distinct from reporting. A block is personal and private — the blocked user is not notified and the mod team does not receive the block as a signal. If you also want the content moderated, file a report in addition.
Appeals
We make mistakes. If your review, tip, or photo was removed and you believe the removal was in error, email support@rigsense.app with the subject line "Moderation appeal." Include:
- The content that was removed (paste the text or describe the photo).
- Where it appeared (campground name, spot name, or location).
- Why you believe the removal was in error.
We aim to respond to appeals within 3 business days. If the removal was wrong, we restore the content and note the appeal in our internal moderation log.
Illegal content or imminent danger
If you encounter content that depicts child sexual abuse material (CSAM), a credible threat of violence, or an active emergency, do not rely on the in-app report flow alone. Contact law enforcement first, then email us at support@rigsense.app with "URGENT" in the subject line. We monitor that inbox continuously and will act within hours, not days.
For CSAM specifically, report to the National Center for Missing & Exploited Children (NCMEC) CyberTipline.
Reach the moderation team
Questions about these policies, or feedback on how we're applying them, can go to the support inbox. Mod-related mail is routed to a small team of humans — not a bot.