Delete it on the web
You don't need the app for this, just a web browser.
- Open the delete page and sign in with the account you use in the app.
- Make sure it shows the account you mean to delete. If it doesn't, click Use a different account.
- Type DELETE, then click Delete My Account. The page schedules the deletion and signs that browser out.
Delete it from the app
The steps are the same on iPhone and Android.
- Open the Rig tab and tap Settings.
- Under Account, tap Delete Account.
- Type DELETE, then tap Delete My Account. The app clears its data from your phone and signs you out.
Removing the app from your phone doesn't delete your account.
Ask us by email
Send an email from the address on your RigSense account:
Writing from your account's address is how we know the request is yours. Once we've matched it to your account, we start the deletion, and from there it runs the same way as a deletion in the app.
Can't write from that address? If you signed in with Apple and hid your email, for example, write from another address and tell us which account it's about. We may ask you to show it's yours before we delete anything.
What happens next
What's deleted and what's kept
- Your account and email address
- Rig and pet profiles, and boondocking habits
- Stays, trip plans, checklists and maintenance items
- Saved places and GPS traces, including traces you shared
- Photos you uploaded, your reviews and road reports
- Your latest levels
- Your Victron VRM token and push notification tokens
- Event memberships, along with any convoy position you shared
- Spots you added
- The signal, water and crowd reports you sent
- Your other community contributions
- Records of subscription purchases
- Support requests
Usage analytics lose your account ID and are deleted after 90 days. Crash reports you sent are deleted after 90 days.
Cancel a subscription separately
Deleting your account doesn't cancel RigSense Connected. Apple or Google Play bills it, so cancel it with them. On iPhone, open Settings, tap your name, then tap Subscriptions. On Android, open your subscriptions in Google Play.